Shipping policy

Shipping Policy

Last Updated: [2026/08/12]

All orders are fulfilled and shipped from our warehouse located within the United States. We only provide shipping service to addresses in the United States.

1. Order Processing Time

Orders will be processed within 1–2 business days (Monday – Friday, excluding weekends & US federal holidays).

Orders submitted after 3:00 PM CST will be processed on the next business day.
Business days do not include weekends or public holidays.

2. Shipping Carriers & Delivery Times

We ship all packages via USPS.

Two shipping options are available at checkout:
  • Standard Shipping (Ground Advantage / First-Class): Estimated transit: 2–5 business days
  • Expedited Shipping (Priority Mail): Estimated transit: 1–3 business days
Please Note: Transit times are estimated and not guaranteed. Delays caused by carrier congestion, weather, or logistics events are out of our control.

3. Shipping Cost

Shipping fees are calculated automatically at checkout based on package weight, dimensions and delivery zone.

A small handling fee is included to cover warehouse picking, labeling & packaging labor.
✅ Free Standard Shipping offer:

Orders with subtotal $59 and above qualify for free Standard shipping to contiguous 48 US states.

Free shipping only applies to Standard delivery; expedited shipping charges still apply.

4. Alaska & Hawaii Shipping

Additional remote zone surcharges apply to orders delivered to Alaska (AK) and Hawaii (HI.

Free shipping threshold promotion does NOT apply to AK & HI destinations. Final shipping cost will display during checkout.

5. Shipping Restrictions

We currently DO NOT ship to US Territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands).

6. Order Tracking

Once your order is dispatched, a shipping confirmation email with tracking number will be sent to your registered email address.

Please allow up to 24 hours for tracking information to update on USPS system.

7. Delivery Responsibility

  • Customers must provide complete & accurate shipping address. We are NOT responsible for lost or misdelivered parcels caused by invalid, incomplete address input.
  • If the package is marked "Delivered" by USPS but you have not received it: please check with neighbors, building management, local post office first. Contact us within 7 calendar days after delivery status updates.
  • We do not offer signature confirmation by default. You may request signature delivery by leaving a note at checkout, extra fees will apply.

8. Lost / Damaged Packages

If your package arrives damaged or confirmed lost by USPS, please contact our support with photos within 3 business days upon delivery. We will resolve claims on a case-by-case basis following USPS insurance rules.

9. Important Disclaimer

All delivery timelines are estimates. We cannot guarantee exact delivery dates. We will not issue full or partial refunds solely due to shipping delays by the carrier.
If you have any shipping questions, contact us:

📩 Email:info@lulucolorsmakeup.com